Terms, Privacy & Shop Policies

Disclaimer

All items sold by Lilith’s Hollow are artistic creations. Any symbolic, spiritual, or thematic elements are intended for creative expression only and are not professional, medical, or legal advice.

Lilith’s Hollow is not responsible for delays caused by shipping carriers or circumstances beyond our control.

Privacy Policy

Lilith’s Hollow collects personal information only when it is voluntarily provided. This may include your name, email address, shipping information, and details submitted through contact or custom order forms.

Personal information is used solely to:

Process and fulfill orders
Respond to inquiries or custom requests
Communicate regarding purchases or services
Improve site functionality and customer experience

Payment information is processed securely through third-party providers and is not stored directly by Lilith’s Hollow.

Personal information is never sold, rented, or shared for marketing purposes.

Custom Orders

Custom orders are created collaboratively based on the details you provide. Submitting a custom request does not guarantee acceptance or availability.

Because each custom piece is unique:

Final results may vary slightly from initial concepts
Pricing and timelines may vary depending on scope and materials
Progress updates and confirmations will be communicated before completion

Returns & Refunds

Due to the handmade and often custom nature of the work, returns and refunds are handled on a case-by-case basis.

Custom orders are generally non-refundable once work has begun. If an issue arises, please contact us and we will work toward a fair resolution.

Terms of Use

By using this website or placing an order, you agree to the following terms:

All products are handmade and may include natural variations in color, texture, or finish.
Product descriptions and images are intended to represent items accurately, but slight differences may occur due to the nature of handcrafted work.
Availability of items and custom commissions is subject to change.

Lilith’s Hollow reserves the right to update product offerings, pricing, or site content at any time.